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Elmore Estate is committed to protecting your privacy and we have put together this Privacy Policy to describe to you our practices regarding the Personal Data we collect from our customers, guests and users of our services.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.elmorecourt.com you are accepting and consenting to the practices described in this policy.
Elmore Estate is the trading name of Mr Anselm Guise operating as a sole trader at Elmore Estate, Elmore, Gloucester, GL2 3NT. Our VAT number is GB138928082.
If you would like to contact us for any reason, please email us at life@elmorecourt.com and we will do our best to answer your questions.
Elmore Estate collects Personal Data and Anonymous Data from you when you visit our sites or when you send us information or communications. “Personal Data” means data that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, e-mail address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
Contact information (for example an email address). You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our team in the office or a response to one of our Newsletters, Feedback Forms, Surveys or Voting Requests. If you, as a visitor to Elmore Estate, elect to register or make an enquiry through our website we will normally collect your first and last names, phone number, email address, the areas of the estate you are interested in, and your IP address (which we also use to approximate your location).
Usage information. We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.
Billing information. If you make a payment to Elmore Estate, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). We also collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online. An example of this might be when you provide your personal data to a ‘venue search’ website that we advertise with.
Social media. Should you choose to sign in or interact with any of our social media platforms, we will collect personal data relevant to that platform, for example your username, handle or your profile picture and any information that you have chosen to make public on our social media accounts. Facebook, for example, often collects personal data including name, age and location.
Voluntary. We also collect other types of Personal Data that you provide to us voluntarily when, for instance, you make a purchase, respond to surveys and questionnaires, or perhaps enter a competition. In order to improve our services to you, we may ask you to voluntarily complete confidential surveys. If you provide us with feedback regarding our services via e-mail or a feedback form we will collect your data and may keep this stored securely within our office for periodical review. If you do not wish to participate in a survey, however, please do decline to participate when asked.
Elmore Estate uses your Personal Data to provide you with a customised experience and to provide our services to you and your event. Such services include the preparations leading up to and including your event and the communications that these preparations require. Generally the communication will be via email, phone or direct contact. We may also send you electronic newsletters. We also use Personal Data for customer service messages, and to notify you about any updates to our services or the venue and to respond to your requests.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to perform statistical analyses of our customers so that we may look at trends and behaviours and this in turn helps us to plan and prepare for the future of the business.
We will share your Personal Data with third party suppliers who need to process your data in order to interact with us and yourself during the planning processes for your event. These suppliers may be a florist, photographer, make-up artist and so on. These third parties are required not to use your Personal Data other than to provide the services requested by Elmore Estate and to guarantee that they have sufficient processes in place to ensure the security of your data whilst it is in their care.
When you give Elmore Estate consent to plan and host an event on your behalf we will require you to express your consent to the sharing of your Personal Data with our contractors and the desired third parties. Except as otherwise stated in this Privacy Policy, where you give us your consent, we do not sell, trade, or rent the Personal Data collected from our services to third parties.
If you send a testimonial or comment to us, or post it on another platform or site, we may post it on to our site or use it in our advertising and social media materials. We will attribute your testimonial to you by posting your name next to your comment on our site or advertising materials, if provided.
If another company acquires our company or our assets, that company will possess the Personal Data collected by it and us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy and the terms under which you submitted your data.
Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail and postal address. We will consider it your responsibility to keep your Personal Data up to date so that we do not send any communications via emails or postal address that are not valid or are for any reason not capable of delivering to you.
Should you decide to stop receiving further communications from us, you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive. If you are contacting us by email please be sure to include your full name and address in your opt-out request in order to allow us to process your request for any changes to your preferences. Note that we may retain changed or deleted information in our archives, but we will not keep it longer than is necessary.
Other websites that Elmore Estate may advertise on or be featured on may collect your Personal Data but the collection of your data on these sites are the responsibility of the site and not Elmore Estate. This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use our services.
We work with trusted third parties, including social network sites like Facebook and Instagram and we may use application developers who specialise in social media so we can connect to your social networks. Other social networks we use include Twitter, Pinterest and YouTube. All of these companies operate Third Party Sites. We may provide access to our Sites by third parties, venue-related suppliers and business partners so we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. Elmore Estate is not responsible for how these third parties may use information collected from or about you.
Elmore Estate is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorised access, use, or disclosure. Even though Elmore Estate has taken significant steps to ensure that your Personal Data is not intercepted, accessed, used, or disclosed by unauthorised persons, you should know that Elmore Estate cannot eliminate security risks associated with Personal Data.
Our business can be accessed globally via our website, email address and modern day technology so your Personal Data may be processed both in and outside of your own country. When you submit your details and in whichever country you are situated you agree to the data being transferred to the UK and processed under the terms of the UK Data Protection Act and the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you are not in agreement please do not give us your personal details.
Where you submit a form on our website, your details are stored by HubSpot on our behalf (see section 10). Our HubSpot account is hosted in the European Union. As HubSpot is a US-headquartered provider, any transfer of your data outside the EU or UK is carried out under appropriate safeguards, such as the applicable Standard Contractual Clauses.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.
We use HubSpot, a customer relationship management and marketing platform provided by HubSpot, Inc., to manage our contact with you. When you complete a form on our website your details — such as your name, email address and the areas you are interested in — are stored as a contact record in HubSpot, and we use HubSpot to send you emails and newsletters where you have asked to hear from us. By submitting a form on our website you consent to your details being processed by HubSpot on our behalf for these purposes. HubSpot acts as a data processor, and its handling of personal data is governed by its own privacy policy, available at https://legal.hubspot.com/privacy-policy.
HubSpot and Google Analytics also help us understand how our website is used — for example your browsing behaviour, journey and the device or browser used — so that we can improve the experience for our users. No personally identifiable information is collected via Google Analytics.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
In particular, we use cookies set by HubSpot — including “hubspotutk”, which identifies your browser so that a form submission can be linked to your visit, together with related HubSpot analytics cookies — and Google Analytics cookies, which help us measure how the site is used. You can control or delete cookies through your browser settings at any time; please note that blocking them may affect how parts of the site function.
We may amend this Privacy Policy from time to time. If we make material changes in the way we collect, use, and/or share your Personal Data, we may notify you by sending you an e-mail to the last e-mail address you provided to us, by writing to your last known postal address and/or by prominently posting notice of the changes on our sites. Any material changes to this Privacy Policy will be effective one month / 30 days following our posting of the notice of the changes on our sites. These changes will be effective immediately for new users of our services.
We will not sell your personal information. We will not hold such information or data for any longer than is necessary for the purposes set out in this policy statement. You have the right to request access to and/or the correction or deletion of any personal information about you held by us.
If you have any questions concerning this Data Protection and Privacy Policy please contact us at life@elmorecourt.com. By accepting this policy statement you consent to the use (including processing and storage), transfer and disclosure of your information and data referred to in this policy statement for the purposes set out in this policy statement.
